We all know that shipping is about finding the right service provider to implement transport of goods and its safe handing over at the delivery destination specified. But is it the sole thing that makes up shipping? The answer would be definitely a ‘no’; there is one more link in this, and that is certainly the communication between the shipping services and the buyer/ importer. This communication makes shipping a rewarding experience for both the company as well as the buyer. Right from the dispatch until the delivery of goods, every process is being communicated, for instance, the status of the shipment. The top freight and logistics services in Romania and also shipping companies across the world function by making the communication channels clear and easily accessible.
Even though shipping companies adhere to the timely delivery of goods at the right place o, it may not always be a smooth sailing. Particularly, we are witnessing this during the period of pandemic induced by SARS-COV-2 virus. Businesses have come to a standstill before recouping the sudden unexpected predicament, not to mention the shipping sector. It can also happen anytime in the absence of any instances like the one we have mentioned above, because shipping is always influenced by external factors. However, the flow of communication should be intact, because if customer is informed about the delay, they want to know the status of the shipment in real-time. The onus, of course lies with shipping companies to keep the communication flow unbroken between them and the customers. Here we look at the key considerations that Ianis Cargo, the highly reputed transportation logistics companies in Romania, implements to make sure that the communication is precise, in case a delay is encountered. In fact, communication at this stage is considered very crucial for maintaining cordial relationship with the customers.
How to communicate shipping delays to customers?
It is imperative on the part of manufacturers to keep the communication detailed and clear. Forget about what’s next because your shipping company will do the rest. If so, it helps the manufacturers to communicate the reasons for delays in a more efficient and satisfying manner. Also, it doesn’t mean that you are prevented from communicating to your customers personally. Go a step ahead, always if possible, communicate directly with the customers to keep them informed from your side which in all cases the customers do appreciate. It is better if they can be approached by making a phone call along with correspondence through email or chats. If you want to address it on a personal level, it is always advised to make a call that you can know your customers’ queries and provide immediate responses.
How do you inform the customer for a shipment delay?
Delayed deliveries? How to handle it?
It is encouraged to check the tracking status, get the status of goods from the shipping company and communicate with customers without fail when there is delay in shipment. When you get informed about the problems, the customers can be provided with the latest estimated delivery time. Furthermore, before a shipment, you can always analyse a situation to plan and predict so that you can communicate and change the delivery schedules for customers. Also make sure that you are not put into an awkward situation to send inventory at the eleventh hour unless otherwise there is a sudden unexpected delivery has been requested. Above all, you should team up with a reliable shipping and transportation service provider who can help track the status of goods in real time.
Have you ever been faced with delayed shipment while fulfilling customer orders? We can help you with it. You can choose express transport services from Ianis Cargo, the most reputable logistics service providers in Romania, where customer needs are held with high importance, by adhering to a swift and prompt delivery service while providing real time tracking, 24x 7customer support at no extra cost!
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