If you’re looking for a transport company that can help you get your goods from A to B, then you need to find one that offers good customer service. But what exactly is good customer service? Is it just about answering the phone when someone calls, or are there more things involved?

1. They answer the phone

You don’t call for the fun of it, so you want to talk to someone who will help you quickly and with confidence.

If your business is open 24/7 and has a phone number that’s easy to remember, you’re off to a good start. When the phone rings at 2 AM, the last thing anyone wants is to get on hold for 15 minutes or have their call go straight into voicemail because nobody answered it in time. This can happen if your company doesn’t have enough staff members answering calls during all hours of operation. Good companies make sure they have enough people working overnight in case something goes wrong—and this goes for both shipping companies and trucking companies alike!

2. They’re available round the clock

It’s important for a freight transport company to be available 24/7. Customers are often busy people and need help at odd hours, so it helps if you can be there for them. This also reduces costs because employees don’t have to take breaks or vacations when they need assistance from the company.

It is important for any business to be available round the clock in order to provide top-notch customer service. If your customers are happy with your services, they’re more likely to recommend you as well as use your services again in the future!

3. They keep you up-to-date

Keeping you up-to-date on the status of your consignment:

One of the most important aspects of customer service is keeping customers informed. You don’t want to find yourself in an unexpected situation where you don’t know what is happening with your shipment, or worse yet, in a situation where you are paying for something that can’t be delivered. Your freight transport company should provide regular updates on the status of your consignment and keep you informed of any changes to its delivery schedule. This includes providing updates on when it leaves the warehouse and arrives at its destination, as well as detailing any delays along the way.

4. They adhere to strict SLAs

A service level agreement (SLA) is a contract between a business and its customers, setting out how the business will perform. It’s important because it helps both sides achieve their goals, which means that when you’re choosing a freight transport company to work with for your next shipment, you want to find one that adheres to strict SLAs.

How does an SLA help your customers? Well, for starters it helps them ensure that their shipments arrive on time and in good condition. It also alerts them if there is any delay or damage during transit so they can minimize the risk of missing deadlines or losing money due to damaged goods. This kind of information makes life easier for the customer—they don’t have to worry about anything other than making sure they’re ready when their shipment arrives!

The same goes for freight transport companies—adhering to strict SLAs ensures that they’ll stay on budget by providing accurate estimates up front (so no surprises later), as well as ensuring timely delivery of cargo without any issues along the way (again: no surprises). By following these simple rules closely every day of every week (or month), businesses can build up excellent reputations among clients who will continue coming back over years–and even decades–of successful partnerships!

5. They pay attention to detail and take care with your consignment

You can rest assured that your freight is in safe hands with a freight transport company. They take care with your goods and pay attention to detail, ensuring that they are handled with the utmost care. They are also careful with your cargo, and will handle it as if it were their own. This is because they know that a damaged product can do more harm than good for their business. So, when you want to send something by road or rail, choose one of these companies who offers good customer service!

6. They put their drivers through rigorous training programmes and put safety first

You’ll also be pleased to know that your freight transport company takes driver safety very seriously. All their drivers are trained and put through rigorous programmes to ensure that they are aware of their surroundings at all times, and know how to drive safely. This training includes advice on how to avoid accidents, what road conditions they should expect and how to best operate their vehicles in those circumstances. So, whether you’re shipping something fragile or heavy cargo across the country or across town—and regardless of weather conditions—you can rest assured that your goods will reach their destination in one piece!

If you need help sourcing a warehouse or finding a freight transport company, get in touch with our team today for more information about how we can help you.

If you need help sourcing a warehouse or finding a freight transport company, get in touch with our team today for more information about how we can help you.

Our experienced staff will work with you to find the right storage facility or efulfilment provider that suits your needs. By going through an established logistics company, you can be sure that your goods will be handled safely and securely throughout their journey from origin to destination.

Conclusion

We hope you’ve found this article useful and informative. We’re always here to help with any questions you might have about finding a good freight transport company or warehouse provider, so feel free to get in touch with Ianis team today.